Speed.

I hear people complain a decent amount about the loss of service in the modern world. But I'm not sure I completely agree.

Yes often times service is lacking at stores such as Wal-Mart, Target, McDonald's, Taco Bell, etc. These places often have high employee turnovers and most workers are not overly concerned with your store experience. But at the same time you can order enough food to feed an entire family in under 5 minutes or pick up enough groceries and house goods to last a month in one trip to the supermarket.

We have traded personal experience, people smiling and being helpful, for speed and convenience. People have started to feel very entitled. That is my opinion. People who go to a big box retailer and expect some high school kid to fall all over himself to help them pick out a crappy toy for their annoying kid upset me. Especially since that employee is probably making minimum wage.

Maybe if shoppers had a different mindset, their experience would be better. If great service wasn't expected, and indeed demanded, maybe employees would be more willing to help.