Computers can be extremely frustrating. And with little in-depth experience with them, it can be easy to mess things up.
How some people don't blow up their computers is beyond me. Maybe they don't attempt the same complex tasks that I do, but many day to day activities can easily mess up a computer. Hopefully most people have someone helpful to contact in the case of computer error.
If they don't many times people have to turn to insanely over priced services like the Geek Squad. Poor people (literally and figuratively).
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